At EaseInterview, we strive to maintain transparent and fair billing practices. This policy outlines our procedures for subscription cancellations and refunds, ensuring you have a clear understanding of our terms.
We process all payments securely through Razorpay, our trusted payment partner, and handle all financial transactions with the utmost care and security.
All payments made through our platform are processed securely via Razorpay. Subscription fees are charged in advance on a monthly or annual basis, depending on your chosen plan. We accept major credit cards, debit cards, and other payment methods supported by Razorpay.
You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, you will retain access to our services until the end of your current billing period. We do not provide partial refunds for unused portions of the subscription period.
Refunds may be issued in cases of technical issues that significantly impair our service, duplicate charges, or other exceptional circumstances. Each refund request is evaluated on a case-by-case basis. We reserve the right to deny refund requests that do not meet our eligibility criteria.
Approved refunds are typically processed within 5-7 business days. The actual time to receive your refund may vary depending on your payment method and financial institution. Refunds will be issued to the original payment method used for the purchase.
For annual subscriptions cancelled within the first 30 days, we may offer pro-rated refunds based on the unused portion of your subscription. This is subject to our review and approval process. Monthly subscriptions are not eligible for pro-rated refunds.
Our support team is available to assist with any questions about cancellations or refunds. Please contact us at support@easeinterview.com with your account details and specific concerns. We aim to respond to all inquiries within 24-48 business hours.
If you have any questions about our cancellation and refund policies or need assistance, please contact our support team at support@easeinterview.com
Last updated: August 3, 2025
© 2025 EaseInterview. All rights reserved. | Transforming hiring with AI-powered recruiting solutions.