At EaseInterview, we are committed to delivering a seamless and efficient recruitment platform experience. This policy outlines our service delivery standards and what you can expect when using our platform.
Our AI-powered platform operates 24/7, ensuring that your recruitment needs are met around the clock with the highest standards of reliability and performance.
Upon successful payment processing through Razorpay, your EaseInterview account will be activated instantly. You'll receive immediate access to our platform features based on your chosen subscription plan. An email confirmation will be sent with your account details and access instructions.
Our platform is available 24/7 with a target uptime of 99.9%. We conduct regular maintenance during off-peak hours to ensure optimal performance. Any scheduled maintenance will be communicated in advance through email and platform notifications.
We are committed to providing swift responses to your recruitment needs. AI-powered features are available instantly, recruiter matching within 24-48 hours, and customer support responses within 1 business day. Emergency technical support is available 24/7.
All data transmission and storage follow industry-standard security protocols. Your information is encrypted both in transit and at rest. We maintain regular backups and implement strict access controls to protect your sensitive recruitment data.
Platform updates and new features are deployed regularly to enhance your experience. These updates are typically performed without service interruption. Major updates are scheduled during off-peak hours and communicated in advance.
Our comprehensive support includes platform onboarding, technical assistance, and recruitment guidance. Premium support is available for enterprise clients with dedicated account managers and priority response times.
If you have any questions about our service delivery standards or need assistance, please contact our support team at support@easeinterview.com
Last updated: August 3, 2025
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